Create a support case
Use this form for age assurance, account access, safety, accessibility, tips or another Lure issue. Do not include passwords, identity documents, payment card details or information that is not needed to understand the issue.
If you use the web and do not have an existing age decision, select “I am 16+” when prompted. On Android, complete age assurance in the Lure iOS app on iOS 26 or later. If an existing decision blocks self attestation, or the Apple flow is unavailable, declined or inconclusive, use this form for manual review.
Sign in to create a monitored support case or use email if you cannot sign in.
Sign in to create a caseEmail shahhinsarlak@gmail.comEmail and postal contact
Support, safety, privacy, copyright and appeals use one monitored address: shahhinsarlak@gmail.com.
Shahhin Sarlak
108/7-11 Smith Street
Ryde NSW 2112
Australia
Urgent safety
If anyone is in immediate danger, contact local emergency services. In Australia call 000. Lure is not an emergency or crisis service. See the Safety Centre for reporting and block information.
Appeals and rights requests
Use the in app manual review option shown with an age or moderation decision. If you cannot access it, email the decision context and what you believe should change. For privacy, copyright or other rights requests, identify the relevant account or content and provide only the information needed for review.